Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the contemporary laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloudbased solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing workplace and keep citizens and communities healthier and safer.
Purpose (of the role):
The Client Services Specialist is responsible for the successful implementation, deployment, and support of technically complex software solutions within client environments through a centralised intake process (e.g. ServiceNow). Work items are assigned with detailed requirements, contextual information, and predefined standards via structured request forms, enabling consistent, high-quality delivery at scale. This role involves managing client issues, performing upgrades,



and ensuring high-quality delivery aligned with client business needs. The specialist is expected to leverage AI-assisted tools where appropriate to accelerate troubleshooting, improve documentation quality, and enhance delivery efficiency, while maintaining robust ownership, accuracy, and client satisfaction. The role requires independent judgment, technical expertise, and the ability to operate effectively in high-pressure environments.
Clinisys' AI Philosophy
Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful

📌 Client Services Specialist Bengaluru
🏢 Clinisys
📍 Bengaluru