Your Role and Responsibilities:

Employees in this specialty should have knowledge in Workday, NICE and ServiceNow. This will be key as they execute the different key Human Resource Delivery processing activities. This knowledge coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties. Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue. A valuable understanding of the end-to-end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing.

Your primary responsibilities include:

Lead a team of 25 HR contract center resources covering APAC, EMEA and US shifts.
Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
Working on complex transactions requiring review & eligibility checking
Do CSAT, Call pattern and Top driver analysis




Runs reports & performs reconciliations between various reports
Interface with customers to resolve questions and issues regarding compensation administration/processes
Provides data for any internal business controls team as required
Ensure compliance to the client’s existing standards
Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
Provides solutions to issues brought up by the contact centre according to policy guidelines set

Required Experience:

Graduate or Post-Graduate (MBA HR is preferred) having overall of 10+ years of experience with a minimum of 7 year in Core HR & Issue Resolution for any International IT / ITES Company
Excellent communication skills in English both oral & written
Has robust knowledge of Core HR (excluding recruitment) related processes & should have worked on SAP HRMS, Workday, NICE and ServiceNow.
Solid knowledge of MS Excel
Ability to manage m

📌 Senior Manager Bengaluru
🏢 IBM
📍 Bengaluru