Are you passionate about customer success? Do you like digging into code, and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry? If so, come join us at Guidewire
Guidewire’s Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise. We are searching for people who are as passionate about working together to deliver quality products and support as we are.
As an Application Support Engineer you will learn everything there is to know about Guidewire’s products, and you will communicate and share that knowledge with Guidewire’s internal and external customers. Join us and enjoy a career where you can make an impact. You will be inspired by those around you, and you’ll be trusted and empowered to go further.
Job Description
What You’ll Do
A Guidewire Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products.
Develop and maintain deep expertise in Guidewire’s suite of products
Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.
Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests. This includes providing transparent and concise technical explanations to non-technical customers, and managing customer expectations.
Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.
Execute operational tasks to provision, rebuild, configure, and restore services for customer cloud settings as needed.
Identify areas for service improvem
📌 Java Application Support Engineer I Bengaluru
🏢 Guidewire
📍 Bengaluru
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