Are you a design leader who thrives on driving performance, mentoring teams, and delivering exceptional customer experiences?
We’re looking for a Design Manager to lead a team of designers at our showroom. This is a high-impact leadership role where design excellence meets revenue ownership, requiring solid team leadership, customer management, and project funnel oversight to ensure predictable business outcomes.
What You’ll Own
● Lead, coach, and mentor a team of Architects & Interior Designers.
● Manage the project funnel effectively, ensuring smooth movement of projects from order booking through to production readiness.
● Co-own designer conversion metrics with the Sales Manager.
● Ensure a consistent 9+/10 NPS (Net Promoter Score) through exceptional customer experience.
● Handle key customer interactions and escalations, ensuring premium engagement and smooth decision-making throughout the project journey.
● Drive predictability in collections and projects pushed to production.
● Ensure seamless and premium customer experience across all project stages.
● Hire, develop, and nurture top design talent.
● Coordinate with internal teams (production, operations, and installation) for seamless project execution.
What We’re Looking For
● 3–5 year Diploma/Degree in Interior Design or Architecture.
● 5+ years of experience in interior design.
● Mandatory experience in leading and managing design teams.
● Strong design acumen with a sales orientation.
● Robust understanding of project pipeline / funnel management and revenue predictability.
● Exceptional communication and stakeholder management skills.
● Ability to manage high-value customers, handle escalations, influence decisions, and drive conversions.
● Experience building, mentoring, and scaling design teams is a solid advantage.