ROLE PURPOSE & OBJECTIVE
Responsible for overall segment strategy including sales planning, product designing, strategic launch, training of sales force and monitoring of product performance
Developing the customized product/proposition and continuously work on upgrading the same
Regular product benchmarking with competition and strategy for product re-alignment
Monitoring and managing the segment/product profitability
Lead the cross functional team for technical and operational processes for successful launch of product
Developing the detailed engagement plan for keeping the segment transactional
Working with marketing for regular BTL activity and managing the complete product communication and life cycle

Business
Own the business segment and ensure the branches achieve their budgeted numbers for that segment.
Review the portfolio and increase the pocket share of customer
Drive the engagement strategy and increase the number of product per customer

Customer
Develop and implement suitable marketing/sales strategies to deepen customer relationships




Ensure the process in place to resolve escalated customer queries/complaints within the prescribed TAT
Train the sales team to improve the products knowledge, product per customers by additional cross sell and up sell of Ujjivan products to the existing customers.

Internal Process
Continually scan the market to determine the market size and market penetration of the retail, liability products vis--vis competition; formulate strategies to leverage prospects and mitigate risks
Conduct continuous review process for maintaining the product profitability margin.
Drive the campaigns across the cluster for respective retail liability products

Learning & Performance
Ensure that the reports within the team maintain the highest standards of skilled conduct, ethics, integrity, and control in execution of all their daily operations
Take overall responsibility for identification of train

📌 Manager Products Branch Banking Bengaluru
🏢 Ujjivan Small Finance Bank
📍 Bengaluru