POSITION SUMMARY

Oversee accuracy of room blocks, reservations, and group market codes.
Communicate company values and/or culture to new employees. Review and implement
new Reservations procedures. Process all reservation requests, changes, and
cancellations received by phone, fax, or mail. Identify guest reservation needs
and determine appropriate room type. Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests. Answer questions about property
facilities/services and room accommodations. Follow sales techniques to maximize
revenue. Input and access data in reservation system. Respond to any challenges
found for accommodating rooming requests. Set-up proper billing accounts
according to Accounting policies. Troubleshoot, resolve, and document guest
issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and engaging and
coaching employees; serve as a role model and first point of contact of the




Guarantee of Fair Treatment/Open Door Policy process. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; thank guests with
genuine appreciation. Speak with others using explicit and qualified language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of formats. Move,
lift, carry, push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

📌 Reservations Executive New Delhi
🏢 Marriott
📍 New Delhi