Business/ Financials
Assist in identifying and apporting requisite vendors for RCU process keeping in mind, cost, me and quality parameters.
Ensure that all the business loans are mapped and manned with the agencies and samplers. Responsible to check and cross-check the billing submitted by various vendors for the department.
Ensure that in respective Turn Around Time is adhered to for all the processes and sub processes
Customer (Both Internal & External)
Maintain appropriate relationships with vendors to ensure delivery of quality RCU services while applying evaluation mechanisms and assignment of responsibilies
Ensure that the customers are treated courteously by the vendors in each of the contacts.
Ensure that for all the internal customers, the SLA is followed strictly. Build robust working re loans with cross-function
Innovation & Learning
Periodically deliver trainings to agency and agency staffs.
Ensure adherence to training man-days/ mandatory training programs for self.
Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self.
Complete required certification and courses, keeping the current scope of work in view.

📌 Officer Rcu Ahmedabad (India)
🏢 Ujjivan Small Finance Bank
📍 India