Job Description:

Client and brand representation
Provide a world-class, personalized welcome to all clients, understanding their needs with discretion and professionalism.
Act as the expert on the premium/luxury brand's vehicles, technology, and service offerings, accurately communicating complex information to clients.
Ensure all client interactions reflect the high standards and prestigious image of the brand.

Service and maintenance consultation
Conduct thorough vehicle walk-arounds and interviews with clients to accurately diagnose issues and identify service needs.
Clearly and transparently explain recommended repairs, maintenance schedules, and associated costs, including warranty and service contract coverage.
Offer and upsell additional services or luxury detailing packages that will enhance the client's ownership experience.
Set realistic expectations for completion times and proactively communicate any changes to the client throughout the service process.

Workflow management




Create detailed and accurate repair orders using a Dealer Management System (DMS).
Coordinate with the workshop foreman and technicians to ensure an productive workflow and timely completion of work.
Track the progress of every vehicle in service, from the initial appointment to final quality control checks.
Arrange premium courtesy services, such as coordinating loaner vehicles or arranging for client transportation.

Administrative and financial
Maintain accurate and confidential customer and service records.
Process invoices and handle financial transactions with discretion and accuracy.
Verify warranty and service contract coverage by examining client records.

Client retention and satisfaction
Conduct follow-up calls or surveys to ensure customer satisfaction after service completion.
Address and resolve all client complaints and concerns with diplomacy and a problem-solving mindset.
Develop and maintain robust, long-term relationships with clie

📌 Service Advisors Mumbai (India)
🏢 Selective Placement Consultants
📍 India