ConnectWise is an industry and Global leading software company with over 3,000
colleagues in North America, EMEA and APAC. As a community-driven software
company dedicated to the success of technology solution providers, our suite
helps over 45,000 of our partners manage their businesses better, sell more
efficiently, automate service delivery, and remotely control technology so they
can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community.
And, we accept all kinds.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive
culture lays the foundation to ensure every colleague is valued for their
perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this prospect to learn how YOU can make a difference at
ConnectWise
General Summary:
The Software Support Specialist I is responsible for assisting ConnectWise
partners in diagnosing and resolving a partner’s product issues or questions.
This role works in partnership with cross-functional teams to troubleshoot,
resolve, and document issues, getting partners back on track to having a
positive experience with ConnectWise products.
Location – Mumbai (Andheri) and Pune (Hinjewadi)
Experience – 1 Year to 4 Years ( Tech calling experience Mandatory)
US - Night Shifts -
4:30pm - 1:30am IST
5:30pm - 2:30am IST
6:30pm - 3:30am IST
Hybrid work: Thrice a week from Andheri Office
Essential Duties & Responsibilities:
• Provides support to partners with a high attention to detail
• Researches, analyzes, and documents findings
• Interacts with partners to provide support via email, phone, chat, cases, and
remote sessions
• Provides guidance and performs regular queue review for junior team members
• Acts as an escalation point for complex issues
• Contribute
📌 Software Support Specialist I Mumbai
🏢 ConnectWise
📍 Mumbai
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