To ensure technical support to QC, Production, for Quality complaint.
To coordinate with Marketing for need of business/customer development requirements.
To ensure Customer complaint is resolved in shortest possible time (Target: Max 1 month) and ensure all 4 factors are adequately closed.
Disposal line action
Corrective Action taken / planned
Preventive action taken/ planned
Root Cause Analysis,understand as to how customer is carrying out application. Prepare a data base on application of a particular product and its application
To visit customers to resolve complaint, if complaint is reliable in nature. In this process,
Organise CAPA meetings for review. Prepare the minutes and circulate
To ensure timely preparation of PBL: (a) MRM (b) Review Meeting
To attend key seminars/conferences for self & team members. Ensure completion of
Excellent planning and organisational skills, with the ability to balance NSBM correction & customer complaint correction