Job Description Roles and Responsibility/Job Description
n J.P. Morgan Chase Bank, NA (JPMCB) is rapidly expanding its revenue business in India.
n As an Analyst in the Client Service Account Manager (CSAM) group, you will be required to manage and support Client Servicing for Treasury Services.
n Job responsibilities:
n n Actively manage a number of identified prime clients including Large Corporate and multinational corporations and support their banking needs
n Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams
n Guide and handhold account maintenance activities for portfolio as well as un allocated clients
n Support various transformation initiatives like outreach programs to enrich client experience
n Track and understand impact of the regulatory changes for key prime clients and proactively work with them to comply with the same
n Manage KPIs , metrics and country business objectives
n n Required qualifications, capabilities, and skills:
n n Understanding of Global Cash Management products
n Graduate degree holder with minimum 5 years of banking experience with minimum of 2 years in customer service role
n Understanding of various aspects in clearing such as RTGS, NEFT, NACH, SWIFT, CHIPS, FED other Currency Clearing
n Positive inter-personal and relationship management skills
n Ability to work independently and achieve desired results
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