Job Description:
Manage collection activities of assigned location through team and collection agencies.
Ensure the DCA complies with Banks Outsourcing requirement
Review & investigates customer complaints on DCA
Review customers settlement proposal when raised by the DCA
Perform Controlled Self-Assessment on the DCA on a month on month basis
Capacity planning for DCAs from time to time
Check on timely account allocation to the DCA
Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts
Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage
Checking of Invoices raised by DCA and tracking for timely payment to DCAs
Any other responsibility assigned to him/her from time to time by the Supervisor
Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding.