Job Description Position: Guest Service Associate (Front Office)
n Department: Front Office
n Experience: 1–3 years (Hotel Industry preferred)
n Key Responsibilities:
n n Welcome guests and handle check-ins, check-outs, and room assignments efficiently.
n Manage guest requests, inquiries, and complaints with professionalism and prompt resolution.
n Process reservations, room changes, billing, and payment transactions accurately.
n Coordinate with Housekeeping, Engineering, and other departments to ensure a seamless guest experience.
n Promote Marriott Bonvoy enrolments, room upgrades, and other hotel services.
n Maintain guest records and ensure compliance with hotel policies and brand standards.
n Deliver exceptional customer service while creating memorable guest experiences.
n n Requirements:
n n 1–3 years of experience in Front Office operations in a hotel.
n Knowledge of OPERA/PMS is preferred.
n Excellent communication and interpersonal skills.
n Solid computer skills and attention to detail.
n Ability to multitask in a rapid-paced setting.
n Willingness to work rotational shifts.
n

📌 Front Office Associate Raigarh
🏢 Marriott International
📍 Raigarh