Company Description

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

Job Description

We are seeking a highly organized and customer-focused Duty Manager to join our team in Mumbai, India. As a Duty Manager, you will play a crucial role in ensuring the smooth and effective daily operations of our hotel, particularly in the front office area. You will be responsible for supervising staff, managing guest experiences, and maintaining the highest standards of service quality.




Oversee the daily operations of the front desk and ensure optimal guest service at all times
Conduct daily briefings and communicate significant information to team members
Manage and supervise front office staff to maintain department standards and deliver high-quality service
Analyze and improve work processes and standards at the front desk
Review rate variance reports and approve discounts to ensure proper revenue control
Handle guest complaints and special requests efficiently and professionally
Coordinate with other departments to address operational issues and enhance guest experiences
Inspect front and back of house areas regularly to maintain cleanliness and orderliness
Manage full house situations and handle overbookings effectively
Ensure compliance with safety, security, and loss control policies and procedures
Conduct night audit processes as required
Provide training and orientation to current team members on hote

📌 Duty Manager Mumbai
🏢 AccorHotel
📍 Mumbai