Job Description:

Job Purpose:
Training Manager will play a pivotal role in ensuring the successful implementation and
growth of the First Step Micro Business Loan product. Primary responsibility will be to train
and equip the bank’s retail staff with the necessary knowledge and skills to effectively
promote, sell and service this specialized loan offering. Collaborate closely with the retail
team to drive business expansion and enhance customer experience.
Roles & Responsibilities:
 Design, develop, and deliver comprehensive training programs for retail staff,
including Branch Managers, Relationship Managers and Sales Executives.
 Ensure that training content aligns with the unique features, perks and eligibility
criteria of the First Step Micro Business Loan.
 Cover topics such as loan features, credit assessment, documentation, loan
disbursement process and customer engagement strategies.
 Deepen the understanding of retail staff regarding the First Step Micro Business Loan
product.
 Conduct regular workshops, webinars and classroom sessions to enhance product




knowledge.
 Address queries and clarify doubts related to loan terms, pricing and customer
eligibility.
 Equip sales teams with effective selling techniques and objection-handling skills.
 Collaborate with the Sales Leadership to create sales playbooks and scripts specific
to the Micro Business Loan segment.
 Monitor sales performance metrics and provide coaching to improve conversion
rates.
 Ensure that all retail staff adhere to regulatory guidelines and internal policies while
promoting and processing micro business loans.
 Conduct periodic assessments to verify compliance and address any gaps.
 Stay updated on industry trends and changes in lending regulations.
 Work closely with Branch Managers, Regional Heads and other stakeholders to drive
loan origination targets.
 Foster a cooperative setting where retail teams actively share best practices
and success stories.
 Coordinate w

📌 Training Manager Delhi (India)
🏢 Acura Solution
📍 India