Description
Job Purpose
This role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.

Responsibilities
Key Responsibilities

AEP Coordination & Sales Enablement
Counsel Students for programs offered by the institution
Act as the first point of contact for all Authorized Enrolment Partners (AEP’s)
Educate AEP’s about the product portfolio and services.
Auditing the process of AEP’s, including assessing call quality by AEP’s
Coordinating with the AEP and students for all admission related documentation and queries
Conducting training sessions for AEP counsellors at regular intervals
Resolving all critical student cases and center cases reported from various department
Assists AEP resources to sell to manage leads.
Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.

Lead Management




Allocate leads to AEP's as per the agreed grid with the TM and AM
Ensure service levels are met at all times, both internally and externally
Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.
Manage walk-ins & counsel leads at the Learning Center

MIS & Reports
Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts
Track lead queries, follow up with AEPs to resolve & maintain MIS

Stakeholder Collaboration
work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs

Qualifications
Requirements- Skills & Competencies
Robust communication and interpersonal skills
Counseling and problem-solving abilities
Stakeholder management and coordination
Proficiency in CRM tools (Salesforce preferred), MS Office Suite
Attention to detail, process orientation, and multitasking
Ability to work independently and as part of a team
High customer-centri

📌 Associate Student Counsel Mumbai
🏢 Foundation SVKM
📍 Mumbai