Senior Business Manager (India)

Reporting to Central Operations, the Senior Business Manager (India), owns the end-to-end operational delivery for the India shared services hub across HR, recruitment, and finance support functions.

Acts as the primary in-country operational lead for BB UK managers, delivering expert support across talent acquisition, recruitment, employee management, compliance and office operations.

The role serves as the primary in-country escalation and advisory lead for India HR matters providing end-to-end support across the full employee lifecycle, while also overseeing the performance and effectiveness of the India shared service centre, including finance operations and controls, to ensure high-quality, productive service delivery.

In addition, the role is accountable for overseeing the quality, consistency, and timeliness of outputs from the BB India team, ensuring standards are met, processes are adhered to, and service delivery aligns with group expectations and business priorities.

Key Responsibilities

Operations




Serves as the bridge between UK management and India teams, ensuring alignment in expectations, communication, and ways of working.
Acts as the primary escalation point for UK managers on quality issues, providing local support on performance management.
Partners with Central Operations to continuously improve processes, policies, and ways of working.
Provides cultural insight and guidance on employee expectations.
Drives the scaling of India operations in line with business growth plans.
Defines and monitors KPIs and SLAs to ensure high-quality, effective service delivery.
Ensures consistent application of working arrangements in line with company policies and local requirements.
Manages relationships with local vendors (e.g. recruitment agencies).

People & HR
Leads and develops the local HR and Finance team, setting objectives, driving performance, and building capability
Contributes to the group peopl

📌 Senior Business Manager Bengaluru
🏢 Brave Bison
📍 Bengaluru