Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

AM - VOICE - CIGNA PROCESS TRAINING
Job Description:

ASST. MANAGER - CIGNA PROCESS TRAINING

We are seeking a highly motivated and experienced trainer to join our team as a Assistant Manager Training. In this role, you will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our claims administration staff for the voice business.

Education: Bachelor Degree is must. Any Specification.

Experience: Should have experience of a minimum of 6 years in a international BPO/KPO. Preferable healthcare experience Provider line of business (RCM).



Minimum 2 years of experience as a process trainer Should possess Training Team handling Experience.

Roles & Responsibilities:
Schedule appropriate training sessions for current and existing employees Stay updated with the best.
Call listening sessions.
training methods and modules.
Plan and implement an effective training curriculum.
Prepare hard copy training materials such as presentations, video module.
Should train fresher’s and existing employees on end-to-end RCM/Business in a batch-wise manner.
Collaborate with management to identify training needs for all employees Review training needs.
monthly Schedule and perform pre- and-post-training assessments and monitor progress.
The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.
They are not intended to be an exhaustive list of all responsibilities, duties and ski

📌 Am Voice Cigna Process Training Bengaluru
🏢 Sagility
📍 Bengaluru