Job Description:
Business Development and Growth:
Develop and implement strategies to achieve business targets across all branches in the zone.
Monitor branch performance and ensure the achievement of key financial metrics such as profitability, loan and deposit growth, cross-selling of products, and fee income.
Drive branch banking sales initiatives and ensure alignment with overall bank goals.
Identify market prospects and oversee the development of recent business segments.
Branch Operations and Management:
Ensure operational efficiency and adherence to banking policies, procedures, and compliance norms.
Regularly review and monitor operational performance of the branches.
Ensure cost optimization while maintaining service quality and customer satisfaction.
Monitor the service levels of branches, ensuring timely resolution of customer issues.
Team Leadership and Management:
Lead, mentor, and manage the branch managers and other key branch personnel.
Set transparent performance expectations, conduct regular reviews,



and provide necessary coaching for improving productivity.
Foster a culture of accountability, customer-centricity, and teamwork.
Identify and develop talent within the team for future leadership roles.
Risk Management and Compliance:
Ensure branches adhere to regulatory requirements, internal policies, and risk management guidelines.
Regularly review risk parameters such as credit risk, operational risk, and market risk across the zone.
Take corrective actions to mitigate any risks or discrepancies.
Customer Relationship Management:
Build and maintain strong relationships with key clients and stakeholders.
Champion initiatives to improve customer satisfaction and loyalty.
Ensure a high level of customer service across all branches within the zone.
Reporting and MIS:
Provide regular performance updates and reports to the senior management team.
Use data-driven insights to support decision-making and

📌 Zonal Head Branch Banking/trivandrum Thiruvananthapuram
🏢 Acura Solution
📍 Thiruvananthapuram