Job Description:

Job Requirements

Role/ Job Title: Training Content Manager – Cross Sell

Function/ Department: Retail Banking > Cross Sell > COE

Job Purpose:

This role is responsible to create & oversee cutting-edge, easy to use and striking content for 2k+ learners, spread across different Turbo centers. S(he) will be the evangelists for use of recent technologies to develop & review compelling, interactive, engaging and easy to use sales & e-learning scripts, lesson plans, assessments, ILT & E-learning training modules, micro-learning modules/bytes, video(s), games and simulations to enhance pull learning to support learning through the life cycle of a frontline(s). He/she will develop and regularly update a scalable organization-wide training content for Turbo Cross Sell.

Roles & Responsibilities:

Strategize, Analyze and Implement innovative training solutions that may include learning in any mode, such as classroom, eLearning, blended, digital and game-based learning for new hire orientation & refreshers for current or existing product campaigns




Evaluate created content and current learning programs with internal stakeholders to make appropriate recommendation for improvements, revisions and long-term strategic success of the programs.
Strategize and co-ordinate with various internal stakeholders like Product, Ops, Training, Quality & other teams for the ideation, feedback and development of content materials to support learning outcomes
Design, Produce and Edit the various content documents below that are used by front line Officers/trainers:
Sales scripts to be used by front line officers on calls for sourcing the banks products
Translation of sales scripts into Hindi or dual language English & Hindi as required. Knowledge of other Indian languages is an added advantage
Lesson Plans, ILT training modules and assessments required for the training program
E-learning content, gamified modules, simulation scenarios and assessments to drive learning outcomes
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📌 Idfc Bank Training Content Manager – Cross Sell/ Mumbai (India)
🏢 Acura Solution
📍 India