Job Description Key Account Manager – Client Relationships (BFSI)
n Location: Mumbai | Full-time
n About the role
n We are a fast-growing B2B SaaS company building technology for lenders — banks, NBFCs, HFCs, and ARCs — to automate their collections and legal recovery workflows. As Key Account Manager, you are the single point of contact for our clients. Every request, allocation, and deliverable flows through you — you own the relationship, coordinate delivery across internal teams, and make sure clients get exactly what they need, when they need it.
n What you'll do
n n Be the single window for the client — the person everything routes through for recent requests, notice allocations, legal allocations, and day-to-day coordination
n Own client relationships end-to-end; build trust with stakeholders from ops teams to leadership
n Translate client requirements into clear internal tasks and coordinate with legal, operations, and product teams to deliver
n Manage allocation of new notices, legal filings, and other work items to the right internal teams and track them to completion
n Prepare and deliver the dashboards, MIS, and reports clients want; run periodic reviews on volumes, SLAs, and outcomes




n Track SLAs and turnaround times; proactively flag and resolve delays before they become escalations
n Identify opportunities to expand the engagement and drive account growth
n Be the voice of the client internally — surface feedback and feature requests to the product team
n n What we're looking for
n n 2–6 years in key account management, client servicing, or delivery — preferably in BFSI, legal services, or SaaS serving lenders
n Solid coordination and follow-through — you keep many moving parts on track without dropping anything
n Comfortable with data and reporting; able to build and explain dashboards and MIS to clients
n Exposure to NBFC/bank/ARC operations, collections, or SARFAESI processes is a solid plus
n Excellent communication and stakeholder management across all levels
n Based in Mumbai; willing to travel to client offices as needed
n n Why join us
n n Own relationships with some of India's largest lending institutions
n High-visibility role reporting directly into leadership
n Ground-floor chance in a rapidly scaling company solving a massive problem in Indian lending
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📌 Key Account Manager Raigarh
🏢 Resollect
📍 Raigarh