Description
The Senior Lead – Global L&D; Operations role plays a strategic role within Global HR Delivery, responsible for leading the Global Learning Operations Support function from the India GCS.
The role is accountable for consolidating the existing Learning Operations teams in India, who currently provide operational and administrative support to Regional Learning & Development teams, into one integrated global function.
Working closely with Regional Learning & Development Centres of Excellence (CoEs), this role will identify prospects to transition additional operational and administrative L&D; activities into the GCS, establish consistent service delivery standards, and continuously improve operational efficiency through process standardisation, technology and automation.
This role responsible for building a world-class operational support function that enables Regional L&D; teams to focus on strategic learning priorities while the GCS delivers effective, consistent and scalable operational support across the employee learning lifecycle.
Responsibilities
Transformation & Capability Expansion
Lead the consolidation of the existing Learning Operations teams supporting different regions into one integrated global team within the GCS.
Partner with Regional Learning & Development CoEs to understand their operational support requirements and identify administrative, transactional and specialist activities that can be transitioned to the GCS to improve efficiency, consistency and scalability.
Develop transition roadmaps, business cases and implementation plans, and lead end-to-end transition activities including knowledge transfer, process documentation and service stabilisation.
Continuously identify opportunities to expand the Global Learning Operations capability and improve service delivery through process standardisation, automation and technology.
Operations & Service Delivery
Lead the day-to-day delivery of Global Learning Operations services ac
📌 Senior Lead – Global L&d Operations Noida
🏢 Wsp
📍 Noida