Job Description :
Leading the team members and ensuring the operational metrics have been adhered.
Ensure the capacity thru hiring and managing all People Connect initiatives.
Ensuring that self & team members are well training in resolving all the queries/requests/ of the customers.
Responsible for end-to-end performance of the team.
Works through all functions and Managers to achieve desired business KPIs like SLs, Quality/Shrinkage, and Attrition.
Skills and Qualifications:
Any bachelor’s degree (Must be completed)
Valuable command of English both oral and written.
Ability to work independently within clearly defined parameters and accordingly take decisions.
Ability to learn quickly and adapt to different situations with a sense of ownership & accountability.
Interview Mode
Face to Face
Interview Methodology
Aptitude Test
Letter writing
Operational Round
📌 Team Lead – Customer Operations Pune (India)
🏢 HigHRise Solutions
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.