Description
Must have an experience of managing a team size of 10
Provide coaching, feedback, and ongoing training to team members to enhance performance
Effectively manage queue and balancing of work loads
Monitor team performance metrics, on all types of work and able to review and shared feedback and mitigation plan
Ensure that the guidelines are followed as per standard procedures
Exception handling query from customer for which they called and able to provide a solution withing a short timeframe.
Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.
Must have good understand of refund process and able to help customer with their legal refunds within define TAT and providing them right information on the refund status.
Ensure that the quality of the transactions is in compliance with predefined parameters
Should review and provide feedback on SOP’s and Governance deck and MI reporting

Responsibilities




Foster a positive and collaborative team culture that promotes open communication and mutual respect
Adherence to laws and best practices in regard to dealing with customers and their data including PII/Financial etc
Positive communication both written and verbal
Positive knowledge of collections strategy and client management experience
Knowledge of multiple ERP systems will be an added advantage.
Positive decision-making skill.
Committed to achieving specific objectives and takes ownership for accomplishing them.
Effectively balances quality, customer service and productivity standards
Ability to prioritize & multi-task
Exhibits meticulous attention to detail
Excellent problem solving & analytical skills
Act as liaison between team members and management & bring issues/concerns to management

Qualifications
Graduate in accounts. B. Com Hons is preferred
Minimum 6 years to 8 years of experience in an international OTC and R2R pr

📌 Cash Management Noida
🏢 EXL
📍 Noida