Job Description:

BASIC PURPOSE:

The Assistant Manager, Training for BPS will oversee Process Trainers and VNA Leads, ensuring the delivery of training programs focused on process training, communication and soft skills development, and SOP compliance. This role drives process governance, operational efficiency, and continuous improvement, aligning training with business objectives.

The Assistant Manager will lead the training team, ensuring they have the necessary delivery skills, manage LMS platforms, and track training compliance. This role will also support transition efforts, integrate recent teams or employees, and ensure training content aligns with SOPs and workflows. The Assistant Manager will collaborate with stakeholders to continuously improve training effectiveness and meet organizational performance standards.

ESSENTIAL FUNCTIONS:
Training Delivery & Management:

· Oversee the delivery of training programs focused on process knowledge, workflows, SOPs, communication skills, and leadership development.





· Ensure Process Trainers and VNA Leads are equipped with the necessary skills to deliver training programs effectively, utilizing TTT methodologies and adult learning principles.

· Provide guidance and mentorship to training team members to enhance their training delivery skills, ensuring they can deliver interactive, engaging, and results-driven sessions.

· Deliver process-based training to current joiners, introducing them to business processes, workflows, and Lines of Business (LOBs), while ensuring existing employees receive cross-training to expand their capabilities.
Team Management & Leadership:

· Lead and manage a team of Process Trainers and VNA Leads, ensuring effective coaching, development, and performance management.

· Conduct regular one-on-one sessions and performance evaluations for the training team to track development and progress.

· Provide feedback and mentorship to the team, focusing on enhancing their training, delivery,

📌 Assistant Manager – Training Pune
🏢 HigHRise Solutions
📍 Pune