Job Description:

Position Overview:
We are seeking a highly driven and enterprise-focused Senior Business Development Manager / Product Manager to lead the growth of our Break-Fix, AMC, FMS and Managed Services business across Apple and multi-vendor hardware ecosystems. This role requires a deep understanding of enterprise IT service delivery, robust customer relationships in South/West India, and hands-on experience positioning Managed Services through platforms such as ManageEngine, Sapphire, and other ITSM/RMM tools. The individual will play a strategic role in driving revenue, shaping the service portfolio, building long-term customer relationships, and ensuring P&L; growth in the IT Services business.

Key Responsibilities:

Business Development & Revenue Growth
 Drive end-to-end sales for Break-Fix, AMC, FMS, and Managed Services across enterprise and mid-market customers.
 Position managed service models using ManageEngine, Sapphire, and other monitoring/automation platforms.
 Identify, qualify, and close large multi-year service contracts.
 Build a solid pipeline,



ensure accurate forecasting, and achieve quarterly/annual revenue targets.

Enterprise Customer Engagement
 Engage with CXO-level stakeholders including CIOs, IT Heads, Infra Leaders, and Procurement Teams.
 Present service capabilities, tool-based delivery workflows, SLAs, dashboards, and ROI-driven value propositions.
 Strengthen enterprise relationships across Bangalore and Mumbai ecosystems.

Product & Service Portfolio Management
 Own, refine, and expand the service portfolio for Break-Fix, AMC, FMS, and Managed Services.
 Define service deliverables, SLAs, pricing architecture, and renewal frameworks.
 Integrate and promote capabilities in Endpoint Monitoring & Management
 ITSM workflow automation
 Remote management dashboards
 Secure monitoring and automation through Sapphire
 Conduct competitive benchmarking and enhance offerings for market differentiation.

P&L; Ownership & B

📌 Product Manager – Break Fix, Amc Mumbai
🏢 MUMBAI ROZGAAR
📍 Mumbai