Job Description:
Develop and implement process across collections
Manage end-to-end process for Cash management, Allocations, NPA Revaluations and Lien marking
To implement end-to-end process for any recent product launch i.e allocation, ID creation, payment management
To prepare process library and ensure same is reviewed and updated at regular intervals.
Review current processes and recommend for changes, if any
Managing CMS cash and cheque pickups
Monitoring day to day activities of all the Asset branch cashiers and guiding them to solve issues if any.
Assisting Debt management team and payments partners in resolving queries to minimise customer Impact.
Managing payment partners – Invoice checking & tracking, TPSA
Assisting Ops team in resolving reconciliation issues
Handling lien marking and debit process for collections
Ensuring SR's are actioned and closed within TAT for lien marking / debiting
Ensuring timely allocation of delinquent accounts to appropriate channels, coordinate with strategy and respective NDMs to align on allocation strategy
Collection operations (backend operations activities) or retail banking operations activity

📌 Sr Debt Strategy Manager/ Mumbai Bkc
🏢 Acura Solution
📍 Mumbai