Description
Basic Job Functions:

Position will be responsible for the managing all Warranty Affairs activities in Asia with focus to be world’s premier provider of PV solutions. This includes continuous improvement of the service offerings, providing market feedback on both internal and external warranty processes, supporting and interaction with Business Development, Finance, and Quality in regards to Warranty/Technical Service related topics.

The Global Warranty Affairs Strategy is of critical importance to FS in the development and implementation of improved warranty lifecycle management and product field performance understanding. The group is responsible for developing strategies, techniques and processes to minimize warranty costs and forecasting uncertainty while maximizing Technical Service value to the customer

Experience:
5+ year of contract management, negotiation and/or warranty management experience;
5+ years customer service or customer relationship management experience;
Experience in a PV/semiconductor industry preferred.




Experience in living outside EMEA /US preferable, Asia in particular

Education:
BS degree in a scientific or engineering field
Master’s degree in Business Administration or related field preferred.

Required Skills:
Must possess excellent communications skills to act as a bridge between the customer and the Warranty Affairs organization;
Proven experience in achieving outstanding results within a changing workplace with minimum supervision;
Ability to demonstrate a high level of commitment to the customer’s success;
Program management of multiple projects;
Experience with data management systems and knowledge of estimating concepts;
Excellent international and top management communication, negotiation and interpersonal skills;
Ability to work in difficult customer situations;
Solid problem solving skills/experience;
Robust analytical skills to identify market patterns and trends;
Excellent comp

📌 Manager Warranty Affairs Reg Asia Ind Tamil Nadu
🏢 First Solar
📍 Tamil Nadu