JOB
ROLE
We are seeking an experienced and dynamic Account Manager (Middle East) to lead strategic
customer relationships and drive end-to-end account success. The ideal
candidate will bring a robust foundation in software delivery and program
management, ready to take ownership of key client accounts. As an Account Manager, you will act as a trusted advisor to our
customers — ensuring engagement continuity, satisfaction, and value
realization while driving renewals, expansions, and overall account growth.
JOB RESPONSBILITIES
Account Management
& Customer Success
Own the
complete customer relationship — ensuring high satisfaction, retention,
and engagement.
Track and
improve VOC (Voice of Customer) and NPS (Net Promoter Score) metrics.
Drive timely
resolution of VOC issues and maintain closure reports.
Manage RED
customers proactively to ensure recovery and retention.
Lead
stakeholder interactions, identifying and addressing gaps in customer
connect.
Plan and
execute customer meetups, events, and festive engagements to enhance
relationships.
Drive
congratulatory communication and client recognition on key milestones.
Onboard recent
customers and ensure smooth transition to delivery teams.
Drive AMC
renewals and manage customer lifecycle success.
Ensure NPS
tracking, feedback analysis, and issue resolution.
Account Strategy
Drive account
retention and risk analysis to ensure long-term stability.
Identify and
pursue growth prospects through ECNB, upselling, and cross-selling.
Initiate and
manage growth-related change requests in collaboration with delivery and
business teams.
Develop and
execute account strategies that align with customer objectives and
organizational goals.
Nurture Customer
Relationships
Build
trust-based relationships through consistent communication and
engagement.
Understand
customer requirements, business objectives, and operational challenges.
Serve as the
key liaison between customer stakeholders and inter