Role Overview
We are looking for a detail-oriented and proactive IT Applications Support Specialist to manage, troubleshoot, and enhance our software applications. The role involves providing technical support to end-users, collaborating with development teams, and ensuring smooth operation of applications across departments.
Key Responsibilities
Manage Level 1 and Level 2 support for applications
Diagnose and resolve application issues raised by users within defined SLAs
Maintain documentation of common issues and solutions in the knowledge base
Coordinate with vendors and internal teams for escalations and fixes
Assist with software rollouts, upgrades, and patches
Conduct training sessions for end-users when needed
Monitor application performance and generate periodic health reports
Required Skills & Expertise
4 - 5 years of experience in application support or IT service management
Familiarity with ticketing tools (e.g., ServiceNow, Jira) Knowledge of SQL, APIs
Robust problem-solving and communication skills
Proven experience in supporting IT projects in the BFSI sector (Preferred)
Educational Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field
📌 It Applications Support Mumbai
🏢 MUMBAI ROZGAAR
📍 Mumbai
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