Job Title: ServiceNow Lead
Job Location: Chennai,Pune,Hyderabad
Job Type:Contract
Job Summary:
We are seeking an experienced and results-driven ServiceNow Lead to join our IT Service Management (ITSM) team. In this leadership role, you will be responsible for overseeing the design, implementation, and optimization of ServiceNow solutions, ensuring the platform aligns with business goals and ITSM best practices. You will lead a team of ServiceNow developers and work closely with key stakeholders to deliver high-quality, scalable solutions on the ServiceNow platform.
Mandatory Requirements:
Solid expertise in ITSM (IT Service Management) processes and best practices.
Proven experience in managing and leading ServiceNow implementations and configurations, with hands-on experience in ITSM modules like Incident Management, Change Management, Problem Management, and Service Catalog.
In-depth knowledge of the ServiceNow platform, including customization, development, and administration.




Ability to translate business requirements into technical solutions and ensure optimal platform performance.

Additional Mandatory Experience (Experience in at least 1 of the Following Modules):
HAM (Hardware Asset Management): Experience with the implementation and management of Hardware Asset Management processes within ServiceNow, including asset lifecycle management, tracking, and reporting.
SAM (Software Asset Management): Expertise in configuring and managing Software Asset Management processes in ServiceNow, including license management, software compliance, and optimization.
CMDB (Configuration Management Database): Solid experience in CMDB design, management, and integration with ITSM processes, ensuring proper configuration and relationship mapping for Configuration Items (CIs).
Discovery: Experience in deploying and managing ServiceNow Discovery to automate the identification and tracking of IT assets and configurations within the network.
Integrations: Expert

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