Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of a General Manager Operations is to drive organization's strategic business initiatives, ensure successful service delivery for our clients, and continually raise the bar of our Operations.
Job title:

Senior Director
Job Description:

Education: Any Graduate or Postgraduate

Experience: 18+ years of experience in healthcare (Billing & Enrollment, provider data management, speciality claims, Dental etc) in an outsource setting responsible for multiple sites and clients. Healthcare Industry Preferred. 10+ years of team handling experience.

Roles & Responsibilities:




Review and manage balanced scorecard and key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met.
Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.
Lead cross-functional activities and communication to further partnership between organization and assigned clients.
Examine financial data and use them to improve profitability
Manage Budget and forecast
Familiarize with HIPAA regulations
Use a systematic approach to identifying improvement prospects, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices.
Responsible for leading, providing career development, and evaluating direct reports.
Prepare, deliver, and facilitate both client and internal business pre

📌 Senior Director Bengaluru (India)
🏢 Sagility
📍 India