Position Overview

Designit is seeking an experienced User Researcher / Service Designer for a 6-month engagement (full time or contract) to lead the development of data-driven employee personas for a global enterprise client. This role requires 4–6 years of experience in research-driven service design with proven capability in behavioral analytics and stakeholder management.

Key Responsibilities

Research & Analysis
Lead persona discovery through clustering analysis of workforce behavioral indicators across multiple enterprise data sources.
Conduct structured validation interviews (30–45 minutes) with employees representing distinct persona cohorts.
Design and deploy digital validation campaigns to confirm persona characteristics at scale.
Synthesize qualitative insights with quantitative telemetry data to create evidence-based persona definitions.

Data Integration & Collaboration
Partner with data analysts to interpret behavioral patterns from digital experience platforms, service management systems, and identity management tools.




Translate technical data signals into business-friendly persona categories and employee journey maps.
Validate persona frameworks against existing client taxonomies through comparative analysis.

Client Engagement
Facilitate stakeholder workshops to review behavioral insights and refine persona definitions.
Clearly articulate research methodology and defend approach decisions under client scrutiny.
Manage client expectations around interview requirements, timelines, and deliverable scope.
Navigate cross-timezone collaboration with UK-based stakeholders.

Required Experience
4–6 years in user research, service design, or behavioral analytics for enterprise settings.
Demonstrated experience developing personas using integrated data from multiple enterprise systems.
Proven ability to conduct behavioral segmentation and pattern identification from large datasets.
Track record of validating research finding

📌 User Researcher Noida
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📍 Noida