Responsibilities
Billing Operations
Ensure timely generation of monthly electricity bills for all consumer categories according to defined billing cycles.
Validate meter reading data from AMI, AMR, and manual sources to ensure completeness and accuracy.
Review and resolve billing exceptions, abnormal consumption cases, and missing/invalid readings.
Process provisional, interim, and special bills as required.
Revenue Assurance
Unit reconciliation from purchase to sale including consumption from Open access, Roof top solar system to calculate distribution loss of network.
Coordinate with Metering and Field Operations teams to resolve discrepancies.
Support revenue audits, reconciliations, and reporting of billed vs. unbilled consumers.
Calculation and posting of unbilled revenue in SAP ISU CCS.
Debtors’ reconciliation and posting necessary JV in SAP ISU CCS.
Security deposit and interest calculation, TDS posting and different JV related to Deposit and interest.
Track and minimize revenue leakages arising from billing errors.
Regulatory Compliance




Implement tariff orders, revisions, subsidies, rebates, duties, and government schemes accurately in the billing system.
Ensure adherence to Electricity Act, MERC regulations, schedule of charges, SOPs, and audit requirements related to billing.
Maintain regulatory reports and documentation for inspections and compliance audits.
Consumer Experience & Query Resolution
Assist in resolution of billing‑related customer complaints and escalations within defined SLAs.
Provide clarifications to customer service teams and support grievance redressal forums.
Ensure transparent communication through explicit bill formats and messaging.
Data & System Management
Maintain accurate consumer master data (KYC, tariff, meter linkage, category).
Validate and ensure correct functioning of billing systems (SAP IS‑U).
Knowledge of analytical tools like SAP BIW/BO.
Perform UAT for system ch

📌 Team Member Mumbai
🏢 Adani
📍 Mumbai