Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Deputy General Manager WFM
Job Description:

Responsible for directing, planning, organizing, and coordinating all aspects of WFM functions across all geographical locations. This role will lead a team of WFM leaders and professionals in centralized WFM shared production centers, coordinating people, processes, and technology to exceed client expectations, strengthen and grow relationships, and foster continuous improvement.

Work setting: The work environment should be incompliance with the Clean Room Policy set forth by the Company.



They must agree to comply with all company policies and procedures regarding the safekeeping of confidential information.
Physical demands: This requires working in a quick pace while ensuring accurate and timely execution.
Work demands: The work may sometimes demand overtime and work during holidays and weekends depending on the needs of the business. May require direct interaction with client.

Duties and Responsibilities:
Manage and oversee the WFM functions to ensure all operational metrics or KPIs are met or exceeded.
Identify and implement prospects for cost reduction, efficiency improvement, and service enhancement.
Work with senior management and global teams to align WFM strategies with business objectives and customer needs.
Analyze historical trends and future projections to create accurate and effective forecasting, scheduling, and staffing plans for the region.
Work with global WFM team to implement and monitor workforce optimization programs and best p

📌 Deputy General Manager Wfm Bengaluru
🏢 Sagility
📍 Bengaluru