Position - Customer Service L1

Classification - Voice / Domestic / Travel / Ticketing Operations

Reports to - Team Lead / Manager

Education - 12th Pass minimum, graduates preferred

Location - Goregaon West

Shifts - Rotating Shifts

Days working - 6 days working

Job description

â Properly search for air availability and quote itineraries in all fare types and cabins.

â Issuing fresh tickets and creating reservations

â Reissue and revalidation of tickets

â Maintaining accuracy of information given and documented

â Working knowledge of any GDS (Amadeus, Galileo) - Optional

â Manage loyalty related questions from clients

â Update CRM internally

â Able to take email, chat and voice requests from clients





Requirements
Requirements:

â Travel, Tourism / Hospitality experience preferred.

â Minimum 6 months of experience in a call center workplace

â Valuable communication skills with fluency in English

â Experience servicing a Domestic customer base

â Airline, Travel and Resorts experience will be an advantage

â Should be able to read fare Rules & Penalty.

â Able to learn recent processes quickly and adaptable to change

â Comfortable making outbound and taking inbound calls

📌 Customer Service Goregaon West
🏢 PEOPLEOCITY
📍 Goregaon West