Description
Drive Microfinance business by Identifying business potential locations, achieving business targets and maintaining portfolio quality.

"• Leading a sales team of loans Officer & Branch Managers to achieve their business targets,

• Assess potential client base and product acceptability in new regions, areas & prospects for geographical expansion of operational areas.

• Driving robust business growth by recruiting, driving, managing and inspiring their team across assigned territories for deeper market penetration and reach

• Conducting field visits to ensure onboarding of quality customers by field team and visiting centre meetings to assess their conduct. Motivating low performing branches and staff to improve their efficiencies

• Ensuring repayment, collection efficiencies and delinquency management in their respective areas.

• Forming innovative collection strategies in their respective areas to prevent risky areas and ensure portfolio quality.

• Visiting overdue,



non-starter and delinquent customers with the team to assist and guide them on hard bucket collections.

• Identifying productive branch locations and Responsible for handling all Compliance, Audit, Legal, Customer Service, Operations, Logistics, Admin, HR etc. related issues in their area

• Keeping a close eye on external setting (Defaulting pockets, Competition, Socio political issues) and understand/act with early warning signals.

• Ensure Compliance to PHC reports & audit reports in timely manner

• Responsible for all recruitment, training, learning and upskilling of manpower in the ranches pertaining to his are and motivating them to achieve maximum productivity.

• Training Branch Managers and Loan officers to improve their productivity, customer assessment, technical knowledge, improving FTR and reducing TAT

• Guiding staff to promptly always resolve any customer complaints and maintain desired customer satisfaction. This is to ensure brand recall amongst customers

📌 Area Sales Manager Thiruparankundram
🏢 Tata Capital
📍 Thiruparankundram