Job Description:

About the Role

We are looking for an experienced and energetic Sr. Manager – US Operations to lead and optimize our US operations, ensuring excellent service delivery, operational efficiency, and client satisfaction. This role requires hands-on leadership and the ability to work closely with cross-functional teams to drive business growth and operational excellence. This position requires full time, in office presence in the office to maintain close coordination with teams and stakeholders.

Key Responsibilities
Operational Leadership: Oversee daily operations of US-based projects, ensuring targets, SLAs, and KPIs are consistently met or exceeded.
Team Management: Lead, mentor, and develop a high-performing team including Operations Managers, Team Leads, and support staff.
Client Management: Act as the primary point of contact for key US clients, managing expectations, resolving escalations, and ensuring client satisfaction.
Process Optimization:



Identify operational bottlenecks and implement process improvements using data-driven insights to enhance efficiency, quality, and customer experience.
Operations Excellence: Data driven analysis of processes, people & technology by deep diving into data for meaningful insights and identification of gaps.
Strategic Planning: Collaborate with senior leadership to develop operational strategies that support company goals and growth plans.
Reporting and Analytics: Monitor key metrics, prepare detailed operational reports, and present findings and action plans to senior management.
Compliance and Quality: Ensure operations comply with company policies, contractual obligations, and industry regulations.
Resource Planning: Manage workforce planning, scheduling, and budgeting to meet dynamic business needs and optimize resource utilization.
Change Management: Lead and support change initiatives, technology rollouts, and process automation projects.
Risk Management: Identify operational risks an

📌 Sr Manager – Us Operations Pune (India)
🏢 HigHRise Solutions
📍 India