Description

Primary Roles & Responsibilities:

Troubleshoot complex networking and security technologies from a variety of OEM’s including Cisco, Palo Alto, Fortinet, Juniper/HPE/Aruba, and others.

Experience with Data Center Virtualization and Storage technologies is a plus.

Strong understanding of security and privacy controls; ability to design and configure systems according to current standards.

Ability to work independently with customers to consult on and troubleshoot high difficulty technology issues and maintain an accurate issue list.

Provide systems administration training to clients.

Understand the customer workplace (technical and political) and escalate issues when necessary.

Collaborate with Account Managers to identify new opportunities for cross-selling and up-selling during projects.

Participate in the modification and continual improvement of qualified services project documentation and implementation processes.

Assist support technicians in troubleshooting client installations.

Continuously develop and enhance knowledge, skills,



and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-sets in the products and services supported by Black Box.

Actively recommend and support efforts to improve, simplify, automate, and enhance day-to-day service delivery operations and the client experience.

Identify, research, analyze, diagnose, resolve, and close escalated technical problems in a timely and quality manner.

Perform other duties as assigned.

Knowledge, Skills, Abilities

Accountability: Understands the link between individual responsibilities and organizational goals. Proactively suggests improvements and takes personal ownership of organizational success.

Customer Focus: Demonstrates a solid concern for meeting internal and external customers' needs, considering the impact of actions on customers. Seeks creative approaches to enhance service efficiency

📌 Principal Architect Bengaluru
🏢 Black Box
📍 Bengaluru