Job Description:

Job Title – Senior Relationship Manager

Business Unit – Government Banking Group

Function – Government Banking Group

Job Purpose:

The role entails building deep relationships with clients including government bodies, quasi-judicial authorities, autonomous bodies, State Departments, etc in order to maximize profitability and meet targets while minimizing risk and ensuring strict adherence to guidelines. The role bearer is primarily a first touchpoint for clients for resolution of issues. The role bearer has a responsibility to increase customer penetration across current account, Retail Asset, Government Banking products contributing to achieving the larger organizational objectives of the bank.

Roles & Responsibilities:
Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice




Spearhead business generation within stringent and agile regulations and bank's risk appetite to expand the volume of trade of Government Banking Group
Tie up with financial institutions to share revenue sources and realize synergies
This role further entails the responsibility of understanding client needs, business and sector characteristics
Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies
Responsible for accurate and timely KYC, ensuring compliance and risk categorization
The role bearer is accountable for customer acquisition of high value, high ticket size accounts after due diligence
Ideate to create diversified revenue sources for Government Banking Group and facilitate campaigns to increase customer penetration and acquire high quality clients
Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank
Monitor portfolio and flag early warning signals while maintai

📌 Idfc Bank Ahmedabad
🏢 Acura Solution
📍 Ahmedabad