Description:

You will play a crucial role in INCREFF’s growth journey by enhancing “customer experience“ by making our customers experience the true value of our products and services.

Responsibilities:

*You will be responsible for the creation/updation of BRD, SOP and other solutioning documents for your respective customers.
*You will be responsible for end-to-end issues and relationship management for your respective customers.
*You will be responsible for gathering requirements from your respective customers and presenting them to the internal product development team with the business case.
*You will be responsible for interacting with customers’ teams to help them resolve issues.
*You will be responsible for solving critical technical issues which would hamper customers operations.




*You will be responsible for onboarding recent customers and keeping healthy relationships with customers’ technical and operations teams.
*You will gain a deep understanding of the e-commerce and fashion industry by interacting with all the e-commerce giants of the world.
*You will be gaining experience in handling complex and large data.
*You will be responsible for coming up with customer interaction processes which will help Increff scale.

Requirements

*2+ years of experience in the Support domain
*Excellent written and verbal communication
*Excellent problem-solving and interpersonal skills
*Process-oriented and well-organized
*E-Commerce and Retail domain is a plus
*The ability to accommodate and work across diverse time zones is highly valued.

📌 Sr Technical Delivery Engineer Bengaluru
🏢 Increff
📍 Bengaluru