Description
The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every prospect to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Associate Process Manager Roles & responsibilities:
Performing the due diligence on current Clients, requesting the KYC information, documentation,



review and verification of received documentation and making an analytical risk assessment for current Clients
Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients
Escalate issues to client and internal managers to bring issues to their attention promptly
Independently handle clients and client calls– establish self as a valued partner
Help knowledge management endeavour by sharing process knowledge and best practices within the teams
Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents
Have a thorough understanding of the client’s business and related parties to monitor client’s activities for unusual transactions
Perform further investigation on identified suspicious client and client’s transactions and report to KYC/AML compliance officer

Functional & Technical Skills:
Bachelor's Degree in B. C

📌 Process Manager Mumbai
🏢 eClerx
📍 Mumbai