Description
What you will do:
The Sustenance Quality Lead is responsible for overseeing post-launch quality performance across manufacturing, supplier ecosystem, and field operations. This critical role ensures sustained product reliability, manages field failure containment, drives root cause resolution, and maintains quality system compliance (IATF 16949, ISO 9001). The role bridges production realities with field performance to achieve 100% customer satisfaction.
Responsibilities
Sustenance Quality Strategy & Governance
Develop and own the Sustenance Quality roadmap aligning manufacturing quality, supplier quality, and field quality functions
Establish KPIs across all three functions:
Conduct monthly Sustenance Quality Reviews (SQRs) with cross-functional leadership
Own 8D/5-Why containment and permanent corrective actions for field failures
Maintain IATF 16949 compliance for all sustenance processes and documentation
Manufacturing Quality Oversight
Ensure manufacturing quality team delivers Cpk >1.67 for critical characteristics




Review and approve Control Plans, PFMEA, and MSA results from production
Drive yield improvement from current baseline to the set targets through process capability enhancement
Conduct Layered Process Audits (LPAs) quarterly across all production lines
Manage production non-conformance (NC) reduction to meet the targets
Supplier Quality Management
Lead supplier performance reviews; maintain supplier scorecard (Quality, Delivery, Cost, Tech)
Implement supplier development plans for chronic performers (process audits, training etc.)
Approve PPAP submissions for all current/changed components
Achieve supplier incoming quality targets through robust incoming inspection strategy
Conduct annual supplier audits or top strategic suppliers
Field Quality & Customer Satisfaction
Analyze field failure data (warranty, service center returns) using suitable analysis techniques
Establish field failure contai

📌 Sustenance Quality Lead Bengaluru
🏢 Exponent Energy
📍 Bengaluru