Director - Infrastructure Services
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a quick-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a robust partner ecosystem and decades of client trust, we provide creative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
• Develop and implement ITSM strategy and roadmap;
• Define ITSM policies, procedures, and standards;
• Collaborate with key stakeholders to ensure alignment of IT services with business needs;
• Oversee IT service desk operations and incident management processes;
• Monitor and continuously improve IT service delivery performance;
• Lead IT service improvement initiatives and projects;
• Ensure compliance with ITIL best practices and industry standards;
• Provide guidance and support to ITSM team members;
• Analyze IT service metrics and KPIs to drive operational excellence;
• Manage vendor relationships and contracts related to ITSM tools and services.
• Develop and implement ITSM st

📌 Director Infrastructure Services 3 Gurugram (India)
🏢 Genpact India
📍 India