Description

ROLE: Consultant or Associate Consultant

ROLE DESCRIPTION
Propose, configure, document and test business solution in SAP application according to the functional and technical requirements.
Assesses, analyses, develops, documents and implements changes based on requests for change.
Ability to build rapport with clients and maintain professionalism in communications with all levels of client stakeholders.
Excellent communications and collaboration skills to provide and receive information relative to assigned projects.
Reporting of project or task progress, risks, issues, dependencies and performance.
Works independently to gather information, pose workarounds, carry out necessary research, and provide an indepth analysis to resolve production or application issues, customer requests and inquiries, escalating to a lead or manager when appropriate.
Have a basic understanding of the project lifecycle and all phases.
Engage with project team independently with minimal manager or leadership over site.

PROBLEM MANAGEMENT
Investigates problems in systems,



processes and services. Assists with the implementation of agreed remedies and preventative measures.
Provide basic to intermediate applications support and assistance for customer issues, severity and scope analysis of issues, inquiries and requests, maintaining ownership until resolution.
Assesses, analyses, develops, documents and implements changes based on requests for change.
Identifies and resolves problem issues in applications processes and services by following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.

QUALIFICATIONS AND EXPERIENCE
Should have 2 to 3 years SAP or Ariba experience
Must have worked on at least 1 support project at various levels
Must possess at least 1 end to end implementation experience

TECHNICAL SKILLS
Valuable level of understanding of

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