SPECIALIST/ANALYST, CLIENT EXPERIENCE

Ensono is on a mission to set the standards for industry-leading experiences as a Managed Service Provider. The Client Experience team is responsible for understanding our clients’ journeys, measuring the experience end-to-end, and driving accountability to act. We are proud to be a collective of high performers that see no borders, move at a rapid pace, and champion necessary change when we see it. We succeed when our clients succeed.

We are hiring a specialist/analyst to execute and support initiatives that enable best-in-class client experiences. Your clients are both internal and external. You identify needs, design solutions, execute, and measure client experience processes and initiatives. The role requires strategic thinking and working cross-functionally to deliver outcomes through supporting teams.The Client Experience Specialist/Analyst will be responsible for the following:
Provide service support and manage the processes for the Client Success Managers.




Prioritize work based on the account needs and follow-up with internal stakeholders on action items in a timely manner
Coordinate with Client Success Managers and other internal stakeholders to solve challenges in support of the organization requirements. (Billing Reconciliation as an example)
Coordinate internally across Ensono with cross-functional teams such as Sales, Technical Operations, Solution Architecture, and Program/Project Management
Track, analyze, and report on key client experience metrics (CSAT as an example)
Create standardized SOPs/Process Maps/documents and update them regularly.
Coordination and tracking of internal actions and deliverables

All Client Experience team members should possess extraordinary interpersonal and communication skills and be committed to demonstrating robust leadership within Ensono. They need to be highly motivated, organized, and confident to interact with various levels of stakeholders across the company.

📌 Client Experience Analyst Chennai
🏢 Ensono
📍 Chennai