Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L2)



focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing
Key Responsibilities:
Bachelor’s degree in information technology, Business Administration, or related field (Master's degree preferred).
Minimum of 4 years of experience in asset management
Solid understanding of asset management principles, methodologies, and best practices.
Proficiency in using asset management tools and software to track, manage, and optimize asset inventory.
Robust analytical and problem-solving skills, with the ability to analyze asset-related data and trends.
Effective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
Knowledge of regulatory requirements a

📌 Senior Engineer Mumbai
🏢 NTT
📍 Mumbai