Description
FILING INFORMATION
Position
Executive - Branch Operation Department
Express Business, Operations
Location
Multiple Locations
Band
2
Reports to
Manager – Branch Operations
ROLES & RESPONSIBILITIES
Key responsibilities
Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion.
Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route.
Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets.
Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator.
Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report.
Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and recent legislation.
Ensures the accuracy & timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc)
& audits customer documents (AWB, customs paperwork, commercial invoice etc) as well.
Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities.
Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures.
Effectively dealing with all the customer queries, requests and resolving the same if job remits else escalate the same to appropriate department.
Pro-actively seeks prospect to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation prospects that support the customers business.
Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy
Optimises results by effectively managing own time throughout the day that in