Keka has grown super-quick to become the leading HR Tech product, thanks to our people and customers. We are looking for awesome young guns who can join our journey to disrupt the market.
Product Specialist is someone who has first hand knowledge about our platform and is capable of configuring and customizing the platform as per the business requirements of our customers.
What we are looking for in you
The job requires solid analytical and troubleshooting skills, so a good score in aptitude is a must
You'd be interacting with various senior business stakeholders, so robust communication skills - verbal and written are a must
While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role.
The role requires dealing complex payroll calculations,
so being good with numbers is must.
Leadership and organization skills will help boost your career shoot faster in this role.
Roles and responsibilities
Being able to understand customer's HR/Organization requirements and design a solution using Keka platform that meets these needs
Measure product usage metrics and assist businesses in increasing the product adoption.
Develop customer relationships with a goal to promote platform adoption and retention.
Identify bottlenecks in the operations and come up with improvements and process optimizations
Communicate with customer effectively through mail, chat and voice channels.