Control Tower Agent
Description -
Job Summary
Responsible for managing a broad range of moderately complex supply chain processes for a large global business unit. Enhance current business processes and performance metrics by leading regional and global teams and identifies opportunities to streamline and optimize operational results. In addition, manage various processes such as SB/TOP3X Escalation, Certification Units, Delivery Priority Alignment, and MOT.
Your responsibilities will include:
Manages a broad range of moderately complex supply chain processes, cross order-to-cash lifecycle.
Create, send and transform reports that are customized for the regional needs, focusing on WW GT1 Daily Backlog, Unclean, Unprocessed, Fallouts, SND, BLKD/BLKX.
Closely and proactively monitor pending unclean and blocked orders, working with functions on quick resolution.
Reduce order pending processing, and ensure smooth execution of orders & minimal escalations despite supply challenges
Proactively identify deviations on metrics, structural issues, top offenders,



and drive action plans to prevent operational issues and enhance process reliability.
Ensure regular feedback is received from report users for the relevance of reports.
Demonstrate a solid sense of urgency to coordinate and provide reports at management level for escalation or business-related ad-hoc requests.
Contribute to the management of Escalation requests (Silver Bullet /TOP3X) with a sense of urgency, while maintaining close follow-up and communication with stakeholders.
Drive weekly governances to review fallout/unregistered orders/unclean backlog and work with Customer Operations SMEs on rapid resolution. Lead the meetings to get insights on operational trends and adjust the monitoring focus.
Drives analysis, identify deviations and structural issues and address top offenders through action plans for structural improvements.
In the current context of profit and allocation control, quickly

📌 Control Tower Agent Bengaluru (India)
🏢 Hp
📍 India